L’ORCHESTRE PARFUM respects individuals' privacy and acknowledges the importance of securing the media in which their data is located. In this regard, we have adopted this privacy policy. This policy explains how and why we collect, store, and use personal information.
1. Who Processes the Data?
L’ORCHESTRE PARFUM is directly responsible for the processing of this data. It is a company registered with L’ORCHESTRE PARFUM under the number: Siret: 83181639200011 / Siren : 831816392
Its registered office is located at 28 RUE SEDAINE, 75001 PARIS, FRANCE.
You will find the contact details of the person responsible for data protection at L’ORCHESTRE PARFUM as well as the list of different agency services at the end of this document.
2. What Information Do We Collect, How Long Do We Keep It, and Why Do We Collect It?
The information we collect from our clients is provided by consent. That is when the "contact us" contact form is completed and submitted.
The processing of this information is intended to re-contact the user in order to answer their inquiries and to engage directly with them regarding our services and their projects.
In this sense, the data is stored directly in our Customer Relationship Management (CRM) tool. This allows for better internal organization and improved quality of our client relationships.
Some data is also collected when registering on the L’ORCHESTRE PARFUM. The collected data is stored for 3 years from the last interaction with a prospect.
In the case of a conversion from a prospect to a client, this data is stored for the entire duration of the contract, including meeting legal obligations such as proof of service performed.
CUSTOMER SERVICE– We use the information collected in the context of our client relationship and our support services. Information collected or produced in this context is kept for the duration of the contract and, as mentioned above, in the case of a legal or physical person characterized as a "prospect," the data is kept for 3 years from the last contact. Only clearly identified individuals working within L’ORCHESTRE PARFUMhave access to this data.
COMMUNICATION – L’ORCHESTRE PARFUM may use the information collected from its users to communicate current and potential future offers as well as general information about its activity.
3. What Are the Legal Grounds for Data Processing?
We process the data mentioned above based on specific legal grounds as follows:
1. The processing is necessary for the performance of a contract.This data is mandatory, and stopping its processing will block the entire relationship with the client.
2. Consent.Any user in the database can, if they wish and at any time, withdraw their consent and request to access, modify, or delete their data.
Cookies and Tracking Technologies– This information is stored (cookies and similar tracking technologies) to help us understand how our website is used, adapt it accordingly, and communicate the most relevant information.
Refer to section No. 9, "Other Remarks or Complaints," to learn how to withdraw your consent.
3. Legitimate interest.We use your data for non-prejudicial purposes to your privacy. The information is used for the following purposes:
· Targeted advertising (Your encrypted personal data is never disclosed to third parties without your consent).
· Data analysis and segmentation
· Optimization of operations and service development
· Email sending – marketing campaigns
· Customer support
4. Legal obligations.We process your data due to a legal obligation or a right we enjoy. The information is used for the following purposes:
· Legal compliance
· Tax compliance
· Social compliance
· Proper management of our "client relationship" and "business development" functions
5. International Transfers
The data is exclusively stored on French territory, and no international transfer is made.
6. What are your rights?
Access Your Data :
You can receive a report regarding the data that L’ORCHESTRE PARFUM stores about you (See: section No. 9: "Other Remarks or Complaints").
Delete your data :
You have the right to request the deletion of certain of your data. However, the law requires a company to retain some data. For more information on deleting or anonymizing your data, feel free to contact us (See: section No. 9: "Other Remarks or Complaints").
Object :
You can object to the processing of your data if you believe that L’ORCHESTRE PARFUMdoes not have the appropriate rights to do so or if you wish to ask it not to process your personal data for direct marketing purposes. To learn how to object to the processing of your data, contact us (See: section No. 9: "Other Remarks or Complaints").
Modify your data :
You can correct your data if you believe it is inaccurate or needs updating. To make your changes, contact us (See : section No. 9: "Other Remarks or Complaints").
7. What are tracking technologies, and how are they used ?
L’ORCHESTRE PARFUM may use tracking technologies such as cookies. These technologies allow us to analyze trends, administer websites, track user movements on websites or applications, and collect demographic information about our user base as a whole.
We use this technology for various purposes, including authentication. Users can control the use of cookies at the browser level. If you reject cookies, you can still use our website, but the use of certain features or access to certain areas of our sites may be restricted.
8. What level of security is applied to your personal data?
To protect the confidentiality of data and information that allow our users to identify themselves, we have implemented physical, technical, and administrative protection devices. We regularly update and test our security technology.
We limit access to your personal data to our employees. Finally, we train them to understand the importance of confidentiality and to preserve the privacy and security of information.
9. Other remarks or complaints
If you have any questions or concerns about data protection by L’ORCHESTRE PARFUM, you can contact the person responsible for data protection at the following address: contact@lorchestreparfum.com
Each EU member state appoints one or more independent public bodies responsible for monitoring compliance with the General Data Protection Regulation (GDPR) to protect the fundamental rights and freedoms of individuals with regard to the processing of their data, and to facilitate the free flow of data within the European Union ("Supervisory Authority").
If you believe that L’ORCHESTRE PARFUM,is infringing your rights, or if you wish to report an abuse to data protection authorities, please contact the relevant authority. In France, this is the CNIL.