These terms govern the use of the website www.lorchestreparfum.com. They apply to all your future transactions with L’ORCHESTRE PARFUM and all your visits to the website www.lorchestreparfum.com. They govern the sale of perfumes and other products to individuals on the website www.lorchestreparfum.com. This website is exclusively intended for individuals. The terms of sale mentioned below apply only to the website www.lorchestreparfum.com and are not related to any other conditions applicable in-store. L’ORCHESTRE PARFUM reserves the right to revise these terms. The date of the most recent update is indicated at the end of the General Terms of Sale. Users must keep themselves informed of these changes.
Disclaimer
We do not guarantee that all items available on the online store of the website www.lorchestreparfum.com are in stock at the time of your order. In case of an error in the stock balance affecting your order, we will contact you by phone or email. L’ORCHESTRE PARFUM cannot guarantee that the content of the website www.lorchestreparfum.com never contains any incorrect information or typographical errors. We also cannot guarantee that all information is up to date. L’ORCHESTRE PARFUM may at any time modify the content of the website and the items available in its product range. Although L’ORCHESTRE PARFUM strives to always display correct texts, images, and prices on the website and the online store, errors may occur. If you have been charged an incorrect amount when placing an order on our online store, you will have the option to place a new order with the exact price or to cancel your order. If we are unable to contact you, your order will be automatically canceled. Some of the services offered on the website www.lorchestreparfum.com are provided and controlled by external providers. In cases where the company L’ORCHESTRE PARFUM acts as an agent for such services, it cannot be held responsible for any errors resulting from the activities of these providers. L’ORCHESTRE PARFUM cannot be held responsible for any damage resulting from the use of the site or the inability to use the site. L’ORCHESTRE PARFUM cannot guarantee secure, error-free, or uninterrupted access to the site.
Copyright Notice
The copyright in the materials (including, but not limited to, trademarks of L’ORCHESTRE PARFUM, logos, graphics, text, photos, illustrations, icons, images, data, and software) provided on this website is owned outright or licensed by L’ORCHESTRE PARFUM and its affiliated members. The company L’ORCHESTRE PARFUM may be referred to as "we" in the General Terms of Sale. You are only authorized to use this material for personal and non-commercial purposes. You are allowed to download, print, and retain copies of this material for personal and non-commercial use, as long as this Copyright Notice appears on such copies. You are not authorized to charge a third party for the use of this material, and you are not authorized to publish, transmit, or distribute this material to third parties without the prior written consent of L’ORCHESTRE PARFUM. You are in no way authorized to modify this material without the prior written consent of L’ORCHESTRE PARFUM. Except as expressly stated in this legal notice, no right or license to the material or any part thereof may be granted or implied. For press inquiries, please contact us at contact@lorchestreparfum.com.
Contact Information
L’ORCHESTRE PARFUM 28 RUE SEDAINE, 75001 PARIS FRANCE
+33.6.59.31.27.97 contact@lorchestreparfum.com
Siret: 83181639200011 / Siren: 831816392
Trademarks
Our trademarks include, among others, the name and logo L’ORCHESTRE PARFUM. They may be used or registered in one or more countries, and browsing this website does not grant you any right to use them.
Privacy Policy
All personal information recorded on the website www.lorchestreparfum.com is managed with the utmost care. The information we retain is neither sold nor used for any purpose other than to ensure that you can benefit from the best possible service. It is used solely to inform you of special offers and other marketing activities from various services of L’ORCHESTRE PARFUM. Your personal data may only be disclosed to a third party if necessary for the purposes described above. When registering on our online store, you can choose not to receive information from L’ORCHESTRE PARFUM. If you wish to unsubscribe and no longer receive information from L’ORCHESTRE PARFUM, send an email to contact@lorchestreparfum.com, specifying your email address and briefly describing the reason for this choice. You have the right to request information about all information concerning you stored in our system at any time. This information can be obtained by sending an email to contact@lorchestreparfum.com. If it is found to be incomplete or incorrect, you have the right to have it corrected or deleted. All customers paying by credit card are subject to validation checks. L’ORCHESTRE PARFUM reserves the right to postpone any order if additional security checks are deemed necessary.
Security
L’ORCHESTRE PARFUM uses the SSL (Secure Socket Layers) protocol, the industry standard for secure information transfer, for order processing. The website www.lorchestreparfum.com uses SSL certificates and the SECURE3D secure payment system from BRED to ensure secure encrypted communication of all data traveling to and from the site. When placing an order, you can immediately verify security by clicking on the icon during payment validation.
Cookies
The website www.lorchestreparfum.com uses cookies to enhance your browsing experience. Cookies identify your computer and allow the site to save your personal settings. They also serve statistical purposes. You can set your browser to be informed about the activation of a cookie. This allows you to reject the use of the cookie or have it deleted by your browser at the end of your visit to the site. It is not possible to access the online store without allowing cookies.
Links
The website www.lorchestreparfum.com may contain links to other websites over which we have no control. We cannot be held responsible for the content or privacy policies of these sites.
Payment and Prices
We accept payments by CB card, Visa, Eurocard, MasterCard, PayPal & Alma. The total amount of the order is debited on the date of purchase (when the purchase is confirmed). All products include all taxes and take into account French VAT. L’ORCHESTRE PARFUM reserves the right to modify the current prices of products on the website at any time and without notice.
Shipping
We deliver to all countries in the European Union. For further information, you can write to contact@lorchestreparfum.com.
Deliveries and Refunds
Within 14 days after receiving your order, you can request an exchange or refund of purchased items, which must be returned unused and accompanied by the original invoice. Returns will only be accepted if the labels and original packaging are absolutely intact. The L’ORCHESTRE PARFUM online store cannot accept returns if the items no longer have labels. You are responsible for shipping the returned items to the L’ORCHESTRE PARFUM online store. No compensation is provided if items are lost during transportation. Shipping costs for returned goods are at the customer's expense. However, the L’ORCHESTRE PARFUM online store does not charge additional shipping costs for exchanges. Refunds for returned goods are made within two weeks upon receipt of said goods, to the original buyer's credit card. Please note that neither additional duties and/or taxes nor shipping costs are refunded. VAT is included in the refund. Any exchange is subject to availability. Defective items are exchanged for the same type of product, based on available stock. Refunds for defective items can be processed within 14 days after delivery. Exchanges and refunds can only be made in accordance with the instructions of the L’ORCHESTRE PARFUM online store.
Violation of Rules
L’ORCHESTRE PARFUM reserves the right to use all available remedies under the law or principles of fairness in the event of a breach of these terms, including the right to block access to our site. Individuals who violate access restrictions to password-protected areas of the site are subject to prosecution.
Force Majeure
In the event of force majeure, the obligations of L’ORCHESTRE PARFUM are postponed. In such cases, you or L’ORCHESTRE PARFUM may terminate, in whole or in part, the contract between you and L’ORCHESTRE PARFUM. Force majeure includes wars, civil wars, revolutions, riots, government measures, strikes, lockouts, blockades, power outages, telephone or internet cuts, natural disasters, and similar events. In these circumstances, L’ORCHESTRE PARFUM will do everything in its power to resolve the problem as quickly and efficiently as possible to satisfy its customers.
Applicable Law
These terms of use are interpreted in accordance with French law. You agree that any dispute arising from these General Terms of Sale falls under the exclusive jurisdiction of French courts. The laws of your country may differ from French laws, and you may be subject to additional legal obligations in connection with the use of this website. You are required to comply with all applicable local and international laws and regulations regarding your use of our website.